REFUND & RETURN POLICY

100% Quality Guaranteed • Zero-risk digital proof approval & remake protection.

100% Satisfaction Guarantee

1. Our Quality Pledge

At ArteXPunch, we stand 100% behind our craft. We understand that embroidery digitizing, vector artwork, and custom manufacturing must meet exact technical and visual standards. Our primary objective is to ensure that every file stitches smoothly without thread breaks and every physical item matches your approved design.

Zero Risk Guarantee: If an embroidery file or vector conversion does not work on your machine or in print, we will revise and fix it for free or refund your payment in full.

2. Embroidery Digitizing & Vector Artwork Policy

For custom digital design services, our resolution hierarchy is as follows:

1. Unlimited Revisions

We offer free, unlimited adjustments to density, pull compensation, underlay, size (+/- 20%), and thread colors until the sew-out meets your standards.

2. Redo from Scratch

If the file requires a different digitizing approach for a specific fabric (e.g. pique polo vs. puff foam on hat), a senior supervisor will redo it from scratch at no charge.

3. 100% Full Refund

If you provide a photo of an unsuccessful sew-out and we are unable to resolve the stitch quality, we will issue a prompt 100% refund back to your payment method.

3. Custom Physical Merchandise (Patches, Apparel, Promo)

Because all physical products are custom manufactured specifically to your logos and measurements:

Manufacturing Defects: If items arrive with physical defects, damaged fabric, incorrect sizing deviating from approved spec, or incorrect colors, notify us within 14 days of receipt with photos. We will immediately reprint/restitch and rush-ship a free replacement batch at our expense.
Courier Transit Damage: If the package was visibly crushed or opened during transit, notify the carrier upon delivery and send us photos. We will process an expedited replacement.
Client Design Errors: Errors present in the client-approved pre-production proof (such as customer typos, incorrect phone numbers, or approved wrong colors) cannot be refunded. Please review digital proofs carefully before giving approval.

4. Refund Processing Timeline

Approved refunds are processed immediately by our billing department and credited to your original payment method (Credit Card via Stripe, PayPal, or Bank Transfer) within 3 to 5 business days, depending on your bank's clearance schedule.